About us:

We are a leading specialist in industrial labelling solutions, based in Welwyn Garden City. Known for innovation and customer focus, we deliver market-leading solutions to customers in the UK and internationally.

Now looking for a proactive and detail-oriented Sales Operations Coordinator to support the sales team and ensure smooth sales processes.

 

Responsibilities:

• Customer Relations: Serve as the first point of contact for all customers, both potential and existing.
• Customer Communication: Respond promptly to all enquiries, both domestic and international, while delivering exceptional service.
• Product Expertise: Maintain detailed knowledge of all labelling products. Comprehensive training will be provided to enable the candidate to confidently recommend and discuss Silver Fox products.
• Enquiry Management: Handle customer enquiries, clarify product requirements, and ensure the purchaser's needs are met.
• Quotation Preparation: Prepare accurate quotations, follow up with customers, and provide support throughout the purchasing process.
• Order Processing: Efficiently review purchase orders, shipping documentation, and export certifications.
• Reporting: Track and report sales KPIs to support directors in making informed decisions.
• Courier Management: Coordinate international courier collections.

 

Required Skills and Qualities:

• Good organisational skills.
• Must have the initiative to find solutions to problems, with an eye for detail.
• Team player with a can-do, collaborative attitude.
• A problem solver focused on finding solutions.

 

Qualifications and Experience:

• Proven experience in sales administration, preferably in a B2B technical or engineering environment.
• Strong customer service skills with excellent communication and interpersonal abilities.
• Proficiency in Microsoft Office, CRM systems, and ERP software for order processing.
• Excellent communication skills, both written and verbal English.
• Exceptional organisational skills, with strong attention to detail and the ability to manage multiple tasks effectively.
• Capable of working independently while being a team player.

 

REWARD

• Permanent full-time contract (Monday–Friday).
• Salary: £28,000–£30,000 per annum (depending on experience).
• 28 days holiday (including bank holidays) + your birthday off.
• Workplace Pension
• Companywide bonus scheme subject to T&C’s
• Non-contributory private health insurance.
• Free onsite parking.
• Bike-to-Work scheme and gym membership as salary sacrifice.
• Weekly fruit and coffee delivery.
• Fun company events and additional non-contractual perks.
• Conveniently located near rail and bus links.
  
  

Applicants must have the legal right to work in the UK. Please note that Silver Fox Limited is unable to provide visa sponsorship for this position.

To apply, please send your CV to applicants@silverfox.co.uk