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Whether you need expert advice on labelling solutions, technical support, or want to schedule a consultation, our specialist team is ready to assist.
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Reach out to the sales team for questions regarding labelling solutions or to discuss the requirements of your project.
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Get assistance with the Labacus Innovator® software, Fox-in-a-Box® thermal printer, labels, and our pre-print service.
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Product & Software Feature Requests
At Silver Fox, we are committed to continuously enhancing and refining our in-house labelling solutions to better serve you. We are dedicated to listening to your feedback, staying updated with your evolving needs, and consistently working to deliver a labelling solution that not only meets but exceeds your expectations.
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Frequently Asked Questions
Quick answers to the most common queries we receive from engineers and project managers.
Our dedicated support team aims to respond to all enquiries within the same working day. For urgent technical issues, call us directly on +44 (0) 1707 37 22 22 for immediate assistance. You can also book a call at a time that suits you.
Yes. Every Fox-in-a-Box® purchase includes complimentary software training so you can get the most from the Labacus Innovator® from day one. We also offer live demonstrations to help you understand which labelling solution best fits your project requirements. Book a demo to get started.
Absolutely. With over 45 years of expertise, we specialise in matching cable and equipment labels to even the most demanding environments, from extreme temperatures to chemical exposure. Contact the sales team with your project details and we will recommend the most suitable label material and print method.
We have a network of authorised resellers and distributors worldwide. Visit our Find Your Reseller page to locate your nearest partner, or contact the sales team directly at sales@silverfox.co.uk for guidance on local availability.
Yes, we actively encourage feature requests. Your feedback directly shapes our development roadmap. Submit a software feature request or a product feature request and our team will review it as part of our continuous improvement process.
Our office and support centre is open Monday to Friday, 8:30am to 5:00pm (GMT). Outside of these hours, you can reach us by email at sales@silverfox.co.uk and we will respond on the next working day.
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45+
Years of Expertise
160+
Label Variations
30+
Countries Served
ISO
9001 Certified