We are here to
help you
From software queries and printer troubleshooting to label recommendations and specification guidance, our UK-based support team has you covered.
Call our support team
+44 (0) 1707 37 22 22
Monday to Friday, 8:30am to 5:00pm GMT
Quick help resources
Submit a support request
Describe your issue or question below and a member of our technical support team will get back to you. We aim to respond within one working day.
How we can help
Our support team handles everything from software troubleshooting to label selection advice.
-
Labacus Innovator software support
Installation, licensing, updates, template queries, and technical issues with our label design software.
-
Fox-in-a-Box printer troubleshooting
Print quality, connectivity, calibration, ribbon loading, and hardware setup guidance for your thermal printer.
-
Label material and sizing guidance
Not sure which cable label, equipment label, or patch panel label is right for your project? We will help you find the correct match.
-
Orders, shipping, and returns
Track your order, arrange a return, query an invoice, or find out about delivery timescales for UK and international shipments.
Prefer email?
[email protected]